FAQ
Ans: Shipping & Handling charges are the responsibility of the customer.
Q2) HOW LONG DOES IT TAKE FOR ME TO GET MY ORDER?Ans: We will ship out most orders the same day if it is available. It’s up to the customer when they need the shipment. Overnight, 2nd Day, 3rd Day, or Ground.
Q3) HOW MUCH IS SHIPPING & HOW YOU SEND US?Ans: Shipping is calculated by shipping rates and is based on weight, destination, and shipping method. We ship all orders by FedEx, UPS, and USPS.
Q4) DO YOU SHIP INTERNATIONAL ORDERS?Ans: Yes, we do international Shipping!
Q5) WHAT METHOD OF PAYMENTS DO YOU ACCEPT?Ans: We accept all major credits cards, money orders, cashier checks & business checks as approved by credit application and Jewelers Board of Trade (JBT Rated)
Q6) WHAT IS THE RETURN / EXCHANGES POLICY OF MERCHANDISE?Ans: All returns/exchanges are subject to approval by the management of Americas Gold.
Q6) TROUBLE LOGGING IN ON THE WEBSITE?
Ans. Our new website has been updated recently so it has something to do with the website’s new transition. Please call or email us then we’ll get back to you.
Q6) TROUBLE GETTING THE RESET PASSWORD LINK IN THE EMAIL?
Ans. Please check your spam folder
Q7) JUST FINISHED FILLING UP THE REGISTRATION ON THE SITE BUT STILL CAN'T LOG IN
Ans. All applications will be put under review and the decision will be made in 1-3 business days.
Q8) WHAT CRITERIA DOES AN APPLICANT NEED IN ORDER TO BE APPROVED?
Ans. Tax ID permit and actual business store address
Q9) ALREADY FILLED UP THE CUSTOMER PROFILE FORM ON THE WEBSITE AND STILL CAN'T LOG IN
Ans. Customer profile form registration is separate when creating an account on the website. Please follow this link to create an account https://americasgold.com/customer/account/create/